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 Security Features

What is the security feature?

The protection of your financial information and the security of your online transactions are very important to Allegiance Credit Union. This security feature called PassMark will help protect you from fraudulent online activities like phishing, ID theft, and spoofed web sites. PassMark will offer you an image and a passphrase that you have created so that you are assured you are logging into Allegiance Credit Union's official online banking site. Everyone enrolled in Allegiance Online is required to enroll in PassMark. Follow the instructions on each screen to complete this one-time enrollment.

Where is the password box?

The password box will appear on the next screen unless you are using an unregistered device. An unregistered device will prompt you to answer one of your challenge questions. When you successfully answer the challenge question, the password box will appear on the following screen.

Has my password changed?

No. The answers you provide to the "challenge questions" are separate from your regular Allegiance Online login password.

Effective 5/19, members will need to re-enroll in the security questions, images & passphrase when logging into online banking.

This is what you need to know:

  • Your User ID and password will NOT change during this process.
  • Security re-enrollment must be done using the full online banking site on either your computer or your internet-enabled device.
  • Clear all session cookies from your device. Not doing so could cause older site cookies to be used and generate some misleading displays or errors.
  • Select 3 questions in the drop downs provided. Members may see previously selected questions and they can be reused.
  • Mobile App Users will not be able to use the app until the security re-enrollment has been completed.
A User ID and Password is required to log in to our services. Services are provided through a secure connection. If you have difficulty logging in please call us at 1-800-505-3328 or email us at callcenter@allegiancecu.org -DO NOT send personally identifying information (i.e. Acct #, SS #, etc) in your email.
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